We've got answers. Learn more about our 100% natural essential oil blends, our best reed diffusers tips, and our policies. If you don't find the answer you're looking for, don't hesitate to reach out to our customer service team. We're here to help!

Why essential oils vs fragrance oils?

Our essential oil blends are made from 100% natural and pure ingredients, while fragrance oils can contain synthetic chemicals and additives that may not be good for your health or the environment. Essential oils also offer unique therapeutic benefits that can help improve your mood, reduce stress, and promote relaxation.

What is a reed diffuser?

A reed diffuser is a home fragrance product that uses natural reeds to absorb and diffuse essential oils into the air. It consists of a glass or ceramic container filled with scented oil and several reeds inserted into the oil. The reeds wick the oil up and release the fragrance into the air, creating a subtle and long-lasting scent throughout your room.

How do reed diffusers work?

Reed diffusers work through capillary action, where the reeds act like straws to absorb and diffuse the essential oils into the air. As the oil travels up the reeds, it evaporates and releases its fragrance into the air. The more reeds you use, the stronger the scent will be. Click here to learn more about how take care of your reed diffuser and get the most out of your scent experience.

How long will my reed diffuser last?

The lifespan of a reed diffuser depends on several factors, such as the number of reeds used, and the climate of the room. On average, our 180ml reed diffuser can last anywhere from up to 6 months.

How do I take care of my reed diffuser?

To prolong the lifespan of your reed diffuser, flip the reeds regularly to keep the scent fresh and rotate the container to prevent any uneven evaporation. Keep it away from direct sunlight and heat sources, and make sure to replace the reeds and oil once the scent starts to fade. Click here to learn more about how take care of your reed diffuser and get the most out of your scent experience.

How long will it take to process my order?

We typically process orders within 1-2 business days. However, during peak seasons or holidays, processing times may be longer. You will receive a confirmation email with your order details and shipping information once your order has been shipped.

When will I receive my online order?

Shipping times may vary depending on your location and the shipping method you choose at checkout. We offer expedited and express shipping options, and delivery times can range from 2-7 business days.

What is your shipping & return policy?

We offer free expedited shipping on all orders to Canada and the United States. Flat-rate fees for express shipping over a certain amount and have a flat rate shipping fee for all other orders. We also have a 30-day return policy for unused and unopened products, and we will refund the purchase price once we receive the returned items. For more details, please refer to our shipping and return policy page.

Is your packaging eco-friendly?

Yes, we are committed to using sustainable and eco-friendly packaging materials, such as recyclable and biodegradable materials. We also encourage our customers to recycle or repurpose our packaging once they have finished using our products.

Are you cruelty-free?

Yes, we do not test our products on animals, and we are committed to using only ethically sourced and sustainable ingredients.

What happens when i need a refill?

We offer refill options for our reed diffusers, which can be purchased separately. Simply purchase the refill and replace the old oil with the new one in the container. You can reuse the reeds as long as they are in good condition, or replace them with new ones for optimal diffusion.