Processing
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). Orders placed on non-business days will be processed the next business day. Most orders are processed within 1 - 2 business days. Orders with Overnight or Second Day Service will be processed the same day if received by 3:00 PM EST. We are currently unable to accept orders that are shipped to destinations outside the U.S.All purchases are subject to bank authorization prior to processing.
Tracking
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). Orders placed on non-business days will be processed the next business dayMost orders are processed within 1 - 2 business daysOrders with Overnight or Second Day Service will be processed the same day if received by 3:00 PM EST. We are currently unable to accept orders that are shipped to destinations outside the U.S.All purchases are subject to bank authorization prior to processing.
Cancellation
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). Orders placed on non-business days will be processed the next business dayMost orders are processed within 1 - 2 business daysOrders with Overnight or Second Day Service will be processed the same day if received by 3:00 PM EST. We are currently unable to accept orders that are shipped to destinations outside the U.S.All purchases are subject to bank authorization prior to processing.
Wholesale
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). Orders placed on non-business days will be processed the next business dayMost orders are processed within 1 - 2 business daysOrders with Overnight or Second Day Service will be processed the same day if received by 3:00 PM EST. We are currently unable to accept orders that are shipped to destinations outside the U.S.All purchases are subject to bank authorization prior to processing.
rules and restrictions
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
domestic rates
To start a return, you can contact us at antoine.benito@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
international Rates
To start a return, you can contact us at antoine.benito@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
lost or missing orders
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returns and exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
To start a return, you can contact us at info@odysseyscents.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
To start a return, you can contact us at antoine.benito@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
damaged items
To start a return, you can contact us at antoine.benito@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Products and services
The products and services available on our Website are for personal use only. You may not sell or resell any of the products or services, you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.
Accuracy of information
We attempt to be as accurate as possible when describing our products on the Site; however, to the extent permitted by applicable law (which may not include Quebec), WE DO NOT WARRANT THAT THE PRODUCT DESCRIPTIONS, COLORS, INFORMATION OR OTHER CONTENT AVAILABLE ON THE SITE ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE.
order processing
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). Orders placed on non-business days will be processed the next business day. Most orders are processed within 1 - 2 business days. Orders with Overnight or Second Day Service will be processed the same day if received by 3:00 PM EST. We are currently unable to accept orders that are shipped to destinations outside the U.S.All purchases are subject to bank authorization prior to processing.
order tracking
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). Orders placed on non-business days will be processed the next business dayMost orders are processed within 1 - 2 business daysOrders with Overnight or Second Day Service will be processed the same day if received by 3:00 PM EST. We are currently unable to accept orders that are shipped to destinations outside the U.S.All purchases are subject to bank authorization prior to processing.
order cancellation
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). Orders placed on non-business days will be processed the next business dayMost orders are processed within 1 - 2 business daysOrders with Overnight or Second Day Service will be processed the same day if received by 3:00 PM EST. We are currently unable to accept orders that are shipped to destinations outside the U.S.All purchases are subject to bank authorization prior to processing.